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Technical Support - Email Contact

Solutions to many common technical support topics are addressed online. Using the online technical support database is the quickest way to find an appropriate solution, as guidance from our technical support staff is not required. When filling out this form, please include as much information as you can, as this will help us provide an efficient and accurate diagnosis.

Note: Fields marked with an asterix (*) are required. If you don't know how to find the information for a required field, see the appropriate documentation.

Your Information
*Title:
*First Name:
*Last Name:
*School:

If you purchased the product through the CSP, you can also enter your A number.

*Email:
*Phone:
*Country:
System Information
*Product:
*Version:
*Licence/Product Type:
*Purchase Method:
*Purchase Date:

Please use the format, dd/mm/yyyy. If you don't know the purchase date, please make an estimate.

*Operating System:
*RAM:

Select the amount of RAM closest to that used in your system.

*Video Card:
*Problem:
Attachment:

If you have any relevant files (for example, screenshots), please attach them to this email. You can attach multiple images by compressing them into an archive.

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