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Technical Support

Follow the steps below to quickly resolve issues relating to EdAlive products:

1st - Self help!

  1. Read the QuickStart Card that came with your product
  2. Work through the Basic Trouble Shooting tips
  3. Consult our Knowledge Base for solutions to specific issues

2nd - Seek assistance

EdAlive products are available from many partners around the world. If you have a technical support issue that still requires attention after working through the above steps, then you should contact the relevant partner.

If you purchased your product through an EdAlive partner?

See the list of EdAlive partners.

If you purchased your product directly from EdAlive?

See our technical support contact details.

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What people are saying about EdAlive products

'Jessica put in her age (15) and was placed at a level that was too easy (granted, she is a math whiz kid – just finished algebra II/trig as a ninth grader) but had fun anyway. She liked that you could adjust the level and found the directions were clear. Jessica has continued to play Baggin' the Dragon by her own choice and discovered the different locations (another plus!).'
– Trish, Maths Teacher

'Really cool. Good graphics. Well thought up. Makes kids interested in Maths.'
– Andrew, aged 11