System requirements & troubleshooting

Any device, anywhere, anytime

Because all EdAlive applications are delivered via web browser and optimised for mobile, they are fully device independent.

System requirements & troubleshooting »
EdAlive Central is at the centre of all EdAlive apps

EdAlive Central

EdAlive Central enables all of the EdAlive Online Learning websites. Once student, class and teacher details are entered into EdAlive Central they are accessible to all of the EdAlive Online Learning websites.

Your EdAlive online learning website

Each EdAlive Online Learning website draws data from EdAlive Central.

Supported browsers

Use the latest version of any of the following HTML5 compatible browsers:

  • Chrome
  • Firefox
  • Microsoft Edge
  • Android Browser
  • Safari
  • Internet Explorer

Browser settings

  • JavaScript enabled
  • Cookies enabled
  • Local storage enabled

Full details at System Requirements on EdAlive Help.

Troubleshooting

Delivery of content is being blocked by school system.

The most common cause of connection issues is that your school network is blocking content from either central.edalive.com or cdn.central.edalive. Please ensure that both domains are whitelisted along with the application’s www and cdn sub-domains – ask your IT administrator for help. Full details at Whitelisting on EdAlive Help.

Internet Explorer security settings

If using Internet Explorer, ensure that any customised security settings are not blocking script access or local storage access. More information is at Internet Explorer security settings on EdAlive Help.

More information at Common Troubleshooting on EdAlive Help.

The EdAlive Help Centre

The EdAlive Help Centre has a host of detailed support materials to guide you through the set-up and operation of EdAlive subscriptions.