School Help

School Help »

Help, support and training

Every EdAlive subscription comes with unlimited support* to help you to get the best outcomes for your school community & home.

Telephone support

Our friendly staff are always ready to help

*Support is for guidance in the set-up and operation of your subscription. An additional Assistance Fee may be payable if you would like EdAlive staff to perform further operational tasks.

The EdAlive Help Centre

Visit the EdAlive Help Centre to access a host of detailed support materials to guide you through the set-up of your subscriptions.

Email support

Unlimited email support for schools, parents and homeschoolers globally.

Still can't find an answer?

Send us a ticket and we will get back to you.

School Help »

Over-the-phone walkthrough

Be personally guided through one or all of the EdAlive websites by one of our support team. You’ll be systematically guided through the set-up and operation of your subscription and given guidance in classroom use, reporting and more.

Email or call to book a time that best suits you between 8:30 and 4:30 Australian Eastern Standard Time.

Context sensitive help

In-app support is available for some screens. It displays help relevant to a particular screen.

School Help »
EdAlive Help Centre