School Help

EdAlive School Help

Help, Support and Training Included

Each EdAlive Online Learning Subscription comes with unlimited support to help you to get the most successful outcome for your school community.

Phone Help IconUnlimited (AEST) telephone support

Our friendly staff are always ready to help

  • 8:30 and 4:30 AEST
  • Free Call 1800 023 069 (Australia only)
  • +61 2 6776 0200

N.B. Support is restricted to guidance regarding the set-up and operation of the systems. If EdAlive staff are required to perform any operational tasks, an additional “Assistance Fee” may apply.

Have a chat

The EdAlive Central Help Centre has a host of detailed support materials to guide you through the set-up of the EdAlive websites.

  • Searchable database
  • Training Videos
  • Printable PDF Manuals and Guides

email iconEmail support

Unlimited email support for schools in Australia and New Zealand and around the world.


Submit a ticket

Use our ticketing system to submit a request for help with a particular issue or question.

Phone Headset IconOver-the-Phone walkthrough

Have one of our staff personally guide you through one or all of the EdAlive Central websites. We’ll systematically take you through the set-up and operation of the website and give you guidance in classroom use, reporting and more.

  • Email or call us to book a time that best suits you between 8:30 and 4:30 Australian Eastern Standard Time.

Jason and Hayley

Context sensitive help

Context sensitive Help is available for some screens. It displays Help relevant to the particular screen.

Creating Classes

Welcome to EdAlive Central Help